(1118384) Senior Digital Platforms Support Engineer
Diversified Services Network, Inc.
View original posting on Workable
- Open to
- Cary, North Carolina, United States
- Job type
- Full-time
- Experience
- 7+ years of relevant experience
Senior Digital Platform Support Engineer
Diversified Services Network, Inc. (DSN) is seeking a full-time Senior Digital Platform Support Engineer to join our team in your choice of our Chicago, IL, Peoria, IL, Dallas, TX, Broomfield, CO or Cary, NC office locations. We offer a remote/hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!
Position Overview
The Senior Digital Platform Support Engineer will own the operational support, administration, reliability, and continuous improvement of a newly adopted Vercel hosting platform for enterprise web applications. As the platform’s first dedicated service owner, you will build its support model from the ground up — establishing processes, controls, and documentation — while partnering with development teams, product owners, architects, security teams, and external vendors to deliver high availability, performance, security, and scalability.
Key Responsibilities
Stand up the Vercel platform as a secure, compliant, and repeatable service offering, bringing it to Level 3 (Defined) maturity under the organization’s Service Maturity Model
Complete all 21 required service-offering artifacts and document alignment with IT General Controls (ITGC) and Security Directives
Define service ownership, the support model, and operational processes before the platform carries production, customer-facing traffic
Provide platform governance, deployment support, user access administration, and technical consultation for teams building with Next.js, React, APIs, and cloud-native architectures
Lead incident management, root cause analysis, and service restoration for critical business applications
Apply monitoring, observability, and automation to proactively improve platform reliability
Train and enable existing team members to support the platform
Support the team’s broader digital experience portfolio, including Adobe Experience Manager (AEM) Sites and Assets, Adobe Target, Workfront, and Akamai
Requirements
Required Qualifications
Bachelor’s degree with 5–7+ years of relevant experience
5+ years of hands-on AWS experience
Demonstrated expertise supporting AEM as a Cloud Service environment and associated digital experience platforms
Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations
Benefits
401(k)
Dental insurance
Vision Insurance
Disability insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid Holidays
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Salary expectations: 145,000-150,000 per annual