Forward Deployment Engineer (Developer Success)

Firecrawl

Work style

remote

Job type

full-time

Experience

mid

We’re looking for a Forward Deployment Engineer who thrives at the intersection of engineering, product, and customers. You’ll work directly with users to deploy Firecrawl in real-world environments, unblock integrations, and turn customer needs into repeatable solutions and product improvements.

This is a highly hands-on, customer-facing engineering role — ideal for someone who likes solving complex problems live and shipping pragmatic solutions fast.

What You’ll Do

Work directly with customers to deploy, customize, and troubleshoot Firecrawl in production environments

Own technical delivery for priority accounts, from first integration through ongoing optimization

Debug complex real-world issues involving APIs, crawling, data pipelines, and infra constraints

Build reusable solutions, templates, and playbooks based on customer needs

Translate customer feedback into clear product and engineering insights

Collaborate closely with core engineers to improve reliability, performance, and usability

Help define best practices for how Firecrawl is implemented at scale

Strong software engineer with solid fundamentals (APIs, systems, debugging)

Comfortable working directly with customers and explaining technical concepts clearly

Calm and effective in ambiguous, fast-moving situations

Biased toward action — you unblock first, optimize later

Enjoys shipping pragmatic solutions over perfect abstractions

Comfortable working quickly in a small, high-trust team

What It Means to Join Firecrawl

High Leverage — Your work directly impacts customer success and company growth

Autonomy — Own your domain; we care about outcomes, not hours

Remote-First Culture — Work from anywhere, with access to our SF HQ

Growth Opportunity — Early equity and a role that scales with the company

Creative Freedom — If you find a better way to do things, we’ll run with it

Benefits & Perks

Available to all employees

Salary that makes sense — $150,000-250,000/year OTE (U.S.-based), based on impact, not tenure

Own a piece — Up to 0.10% equity in what you're helping build

Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge

Parental leave — 12 weeks fully paid, for moms and dads

Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human

Learning & Development - Expense up to $150/year toward anything that helps you grow professionally

Team offsites — A change of scenery, minus the trust falls

Sabbatical — 3 paid months off after 4 years, do something fun and new

Interview Process

Application Review — Resume + quick note on why you’re excited

Technical + Customer Scenario Interview (~45 min) — Real-world problem solving

Interview with Founders (~30 min) — Culture, ownership, and vision

Paid Work Trial (1–2 weeks) — Work on something real with us

Decision — We move fast

If you enjoy solving real customer problems and shipping impactful solutions, you’ll thrive here.

👉 Apply now and let’s talk.

This role is no longer accepting applications.