Customer Engagement Representative
neighborhoods.com
- Work style
- remote
- Job type
- contract
- Experience
- mid
Neighborhoods.com is seeking a Customer Engagement Representative to provide exceptional customer support from home, via various support channels, for our brands. This hourly 1099 contract role involves resolving customer inquiries, creating and assigning leads, and upholding our customer service excellence. You’ll play a key part in helping customers find somewhere they will love to call home!
Shifts for this position will be between 7 am and 7 pm US Central time.
What You’ll Do
Provide warm, responsive support across email, chat, and phone
Build rapport with customers to understand their needs and guide them through the next step in their journey
Use scripts and tools to create a consistent, top-tier customer experience
Assign leads to the right partner agents or teams
Troubleshoot questions or concerns with clarity and care
Flag issues to the Customer Engagement Operations Team as needed
Jump in on additional tasks to help keep things running smoothly
The Role
Hourly Pay: $16 USD/hour
Type: 1099 Independent Contractor
Duration: 3–6 months, with the possibility of extension
Schedule: Shifts available between 7 AM – 7 PM US Central Time
Location: Remote. Philippines preferred
Must be authorized to work as a 1099 contractor in the U.S.
Ability to communicate clearly in spoken and written English
Ability to learn and adapt quickly
2+ years of customer support experience (email, phone, and/or chat)
Internet speed of at least 50Mbps to make video and VoIP calls
High School diploma or equivalent
What to expect from the interview process:
Recorded Asynchronous Video Interview through Canvass
Meet with Call Center Managers
Meet with Director of Call Center Operations
If you're passionate about providing meaningful customer experiences, love working with others, and thrive in a remote environment, we’d love to meet you. Apply today and help people discover their next chapter!
This role is no longer accepting applications.